Do I need experience to start?
No. The Certificate III in Individual Support is an entry-level qualification and most students start with no formal care experience. The Certificate IV assumes you already work in disability support or hold a relevant Certificate III.
Can I study while working?
Most of our students do. Theory is delivered online, and practical workshops are scheduled with morning and evening sessions. Work placement is the part that needs planning — it is 120 hours in a workplace, so talk to us early about how to fit it around your roster.
How long does it really take?
The published duration assumes you study at the expected pace and complete placement without delays. Recognition of prior learning can shorten it. Screening check delays, or taking a break, will extend it. We will give you a realistic answer for your circumstances at enrolment.
Is the qualification recognised outside my state?
Yes. Nationally recognised qualifications are recognised by employers and other training providers everywhere in Australia, regardless of which RTO issued them or where you studied.
Will I get a job at the end?
We cannot and do not guarantee employment — no RTO honestly can. What we can say is that the sector is short of workers, that placement often leads to an offer from the host service, and that we will help you with your résumé and interview preparation.
What if I have a disability or additional needs?
Tell us and we will make reasonable adjustments to how you are trained and assessed. Adjustments change the how, not the standard — you still have to demonstrate the same competence. See Student Support.
What if English is not my first language?
Many of our students are in that position. The LLND assessment tells us what support to put in place. Care work is communication-heavy, so we are honest with applicants about the language level the job requires — that conversation is in your interest, not against it.
Can I change or withdraw after I enrol?
Yes. Talk to us first — often the issue can be solved without withdrawing. If you do withdraw, your refund entitlement depends on when, and is set out in the Fees, Charges & Refund Policy.
Something has gone wrong. What do I do?
Raise it with your trainer or student support first — most things are resolved on the spot. If that does not work, there is a formal process that will never disadvantage you for using it. See Complaints & Appeals.